Last Updated: March 2026
Bombay Bags primarily produces reusable bags for businesses, including grocery stores, retailers, organizations, and promotional buyers. Most of our products are custom manufactured specifically for each order, which means our return policy differs from standard retail return policies.
Because our bags are custom manufactured for each order, returns are not available. However, we are committed to working with customers to ensure a positive outcome if concerns arise.
Our Commitment to Customers
Bombay Bags supplies reusable bags primarily to businesses including grocery stores, retailers, and organizations. Because our products are typically custom manufactured, standard retail-style returns are not possible.
However, our goal is always the same: to ensure that every order works well for our customers’ business needs.
If concerns arise regarding an order, we encourage customers to contact us. Our team reviews each situation carefully and works in good faith to find a reasonable solution.
About Our Orders
Bombay Bags primarily supplies reusable bags in bulk quantities for businesses, including grocery stores, retailers, organizations, and promotional buyers.
Many of our products are custom printed or produced specifically for each customer order, which means they are manufactured only after order details and artwork have been confirmed.
Because these bags are produced specifically for each customer, standard retail return policies do not apply.
This page explains how we handle returns and how we work with customers if concerns arise.
Custom Orders
Most Bombay Bags products are produced specifically for each customer, often including:
- custom printing
- custom quantities
- made-to-order production
Because these products are manufactured specifically for a particular customer, custom orders cannot be returned or exchanged once they have been produced.
For this reason, we encourage customers to carefully review all order details, artwork approvals, and specifications before production begins.
Quality Commitment
While custom orders are not eligible for returns, we stand behind the quality of our products and our manufacturing process.
Our goal is to ensure that every customer receives reusable bags that meet the standards expected for retail and promotional use.
If you have concerns about the quality of your order or if something does not appear as expected, we encourage you to contact us. Our team will review the situation and work with you toward a reasonable resolution.
Natural Materials
Many of our bags are made using natural materials such as jute and cotton.
Because of the nature of these materials, small variations may occur in:
- fabric texture
- color tone
- stitching appearance
These variations are normal characteristics of natural fibers and handmade products and are not considered manufacturing defects.
Our Process to Prevent Order Issues
In the early years of our business, like many companies producing custom manufactured products, we occasionally encountered situations where customer expectations and the final product were not perfectly aligned.
These experiences helped us recognize that most issues in custom production are not related to product quality, but rather to differences in expectations before production begins.
Over the years we invested significant effort into refining our ordering and approval process so that customers clearly understand what they will receive before manufacturing starts.
Today our process typically includes:
- discussion of bag specifications and materials
- confirmation of artwork before printing
- review of bag dimensions and construction details
- confirmation of quantities and packaging
- in some cases, providing sample bags before larger production runs
We sometimes take extra time during the early stages of an order to make sure everything is fully understood and confirmed. While this may slightly extend the pre-production stage, it greatly reduces the possibility of surprises later.
As a result of these improvements, issues related to mismatched expectations have become extremely rare, and our customers generally receive exactly what they anticipated.
First Impressions
It is not unusual for customers to take a little time to fully appreciate their custom bags once they begin using them in their stores, events, or promotions.
Many of our long-term customers have shared that their customers quickly come to enjoy the bags once they are in circulation.
If You Have a Concern About Your Order
If you believe there may be a problem with your order, please contact us within a reasonable time after delivery.
Helpful information includes:
- your order number
- photos of the issue
- a short description of the concern
Our team will review the situation carefully and respond as quickly as possible.
Our Approach
Bombay Bags has been supplying reusable bags to businesses since 2007.
We value long-term relationships with our customers and aim to ensure that each order works well for the businesses we serve.
If concerns arise, we make every reasonable effort to work with our customers in good faith.
Our goal is always the same: that the bags you receive work well for your business and are something your customers enjoy using.
Contact
If you have questions about your order, please contact us.
Bombay Bags
Email: [email protected]