Privacy Policy

Bombay Bags Privacy Policy

Last Updated: March 2, 2026

Bombay Bags (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers, business partners, and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit: https://www.bombaybags.com

or interact with us through our products, services, or communications.

This policy applies to both individual consumers and business customers, including wholesale and retail partners.

1. Our Privacy Commitment

Bombay Bags follows the principles of:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Applicable U.S. state privacy laws
  • Industry best practices for responsible data handling

We collect only the information necessary to operate our business, fulfill orders, and improve customer experience.

We do not sell personal information.

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you:

  • place an order
  • request a quote
  • contact us
  • subscribe to updates
  • create a business account

we may collect:

  • Name
  • Company name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Communication content

B. Automatically Collected Information

When you visit our website, certain technical data may be collected automatically:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Referral source
  • Website usage behavior

This helps us improve website performance and user experience.

C. Business Customer Information

For wholesale or corporate relationships, we may collect:

  • Business contact details
  • Purchase history
  • Communication records
  • Account preferences

This information is used strictly for business operations.

3. How We Use Information

We use collected information to:

  • Process and fulfill orders
  • Respond to inquiries and provide customer support
  • Manage wholesale and supplier relationships
  • Improve website functionality
  • Send operational communications
  • Provide requested product information
  • Prevent fraud and ensure security
  • Meet legal and regulatory obligations

We do not use personal information for unrelated purposes.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • enable website functionality
  • understand visitor behavior
  • improve performance and usability

Cookies may include:

  • Essential cookies — required for site operation
  • Analytics cookies — help us understand website usage
  • Preference cookies — remember user settings

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell or rent personal information.

We may share information only with trusted service providers necessary to operate our business, such as:

  • payment processors
  • shipping and logistics partners
  • website hosting providers
  • analytics services
  • email communication platforms

These providers are required to protect information and use it only for authorized purposes.

Information may also be disclosed when required by law.

6. Data Retention

We retain information only as long as necessary for business and legal purposes:

  • Order and transaction records: up to 7 years (accounting compliance)
  • Customer inquiries: typically 12–24 months
  • Analytics data: aggregated and periodically deleted

When information is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information, including:

  • Secure website encryption (HTTPS/SSL)
  • Restricted access to business systems
  • Secure third-party service providers
  • Regular system monitoring

No internet transmission is completely secure, but we continuously work to protect your data.

8. International Data Transfers

Bombay Bags operates in Canada and serves customers internationally.

Information may be processed or stored in Canada, the United States, or other jurisdictions where our service providers operate. These locations may have different privacy laws.

We ensure appropriate safeguards are in place when transferring data.

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion where legally permitted
  • Withdraw consent for certain uses
  • Request information about how data is used

To exercise these rights, contact us using the details below.

10. Marketing Communications

We send marketing communications only when:

  • you request information, or
  • you have an existing business relationship with us.

You may unsubscribe at any time using the link provided in emails or by contacting us directly.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

We encourage reviewing their privacy policies separately.

12. Children’s Privacy

Our website and services are intended for business and general audiences and are not directed toward children under 13. We do not knowingly collect information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • legal requirements
  • operational changes
  • technology updates

The revised version will always include an updated “Last Updated” date.

14. Contact Us

If you have questions or requests regarding privacy or personal information, please contact:

Privacy Officer
Bombay Bags

Website: https://www.bombaybags.com
Email: [email protected]

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